Job Posting

Join the Torus Power Team

Technical Support Rep

Torus Power Inc., producer of the world’s finest clean power solutions for high performance audio/video systems, is looking for a Technical Support Rep to join our team in Toronto.

We require an individual with a strong technical knowledge of residential and commercial electrical systems or experience with electronics repair and/or audio video installations. This is an onsite role based at our factory located in North York.

Skills, Interests and Qualities needed:

Good understanding of low-voltage (240V and below) electrical systems in North America and around the world.
Good understanding of consumer and professional audio and AV/theatre systems.
Strong troubleshooting skills – logical approach to identifying and resolving technical issues.
A polite, tactful, and friendly attitude with excellent communication and people skills.
Highly motivated with good planning and organizational skills.
The ability to multitask and solve problems efficiently and creatively and meet targets and deadlines.
Good working knowledge of MS Office (especially Word, Excel, and Outlook).

Job tasks:

Technical pre-sale product specifying and helping our dealers select the correct Torus Power products.
Supporting dealers and electricians with installation requirements for our 220V-230V-240V products in North America and International markets.
Technical lead for warranty and service support for dealers and end users.
Ability to troubleshoot technical product issues with our lead engineer.
Set clear objectives, evaluate progress and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues.
Supporting our dealers and sales team with product knowledge and technical pre/post sales product support.
Creating and maintaining product specification sheets and training support documents.
Ensure that high quality, up-to-date owner’s manuals exist for all products.
Other tasks as required by the company.

Torus Power Inc. is a custom manufacturing company with an established business in over 30 countries worldwide. We offer a flexible work environment, company co-sponsored benefit plan and an opportunity to become a key part of our management team.

Qualified applicants should submit a resume including salary expectations to:

Torus Power Inc. – 601 Magnetic Drive, Unit #15 North York, ON. M2J 3J2 or by email: sales@toruspower.com